Your privacy matters – learn how we protect your personal data for Nashik–Trimbakeshwar Kumbh Mela 2027

Last Updated: 25 September 2026

Kumbh India Kutir & Resort, operated by Prayag Heritage Pvt. Ltd., respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you enquire about or book accommodation, tents, cottages, or related services for Nashik–Trimbakeshwar Kumbh Mela 2027 through kumbhindiakutir.com.

This policy is intended to comply with applicable Indian data protection and privacy laws, including the Digital Personal Data Protection Act, 2023, the Information Technology Act, 2000, and applicable rules and regulations.

1. Information We Collect

We collect only the minimum data required for Kumbh Mela accommodation booking and applicable government or regulatory compliance:

• Personal Information: Full name, age, gender, mobile number, email address
• Identity Proof: Aadhaar, Passport, PAN, Driving License, or other valid identification documents where required for guest verification or applicable government requirements
• Booking Details: Accommodation/tent/cottage type, check-in/check-out dates, number of guests, and special requests
• Travel Information: Train number, PNR, flight details, or other travel information if required for pickup/drop or travel coordination services
• Payment Information: Transaction ID, payment mode, booking amount, and payment status. We do not store card numbers, UPI PIN, or CVV. Payments may be processed through secure third-party payment gateways.
• Special Requirements: Dietary preferences, accessibility requirements, wheelchair assistance, senior citizen assistance, or other information voluntarily provided by you for arranging requested services.

2. Purpose of Data Collection

Your personal data is used solely for:

1. Confirming your accommodation booking and issuing booking confirmation/e-voucher
2. Completing guest verification and applicable government or Mela Authority requirements
3. Arranging pickup/drop or other travel-related services, where requested
4. Sending booking confirmation, accommodation instructions, service information, and Kumbh Mela updates via SMS, WhatsApp, Email, or other communication channels
5. Providing accommodation, meals, hospitality, assistance, and other services requested during your stay

We do not use your data for purposes unrelated to your booking or the services provided by Kumbh India Kutir, except where required or permitted by applicable law.

3. Data Sharing & Disclosure

Where required for accommodation operations, security, verification, or legal compliance:

• Government / Mela Authorities: Guest details may be shared with relevant government authorities, police, district administration, Mela Authority, or other competent authorities where required by applicable law, rules, regulations, or security guidelines.
• Service Partners: Only necessary booking or travel details may be shared with authorised service providers, such as transportation or pickup/drop partners, for providing requested services.
• Payment Gateway: Transaction and payment-related information may be shared with the applicable payment gateway or financial service provider for processing and verification of payments.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4. Data Storage & Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, misuse, alteration, disclosure, or loss.

• Appropriate security measures are used to protect information collected through kumbhindiakutir.com
• SSL/HTTPS encryption may be used on the website for secure transmission of information
• Identity documents, where collected, are retained only for as long as reasonably necessary for verification, legal, regulatory, or operational requirements
• Access to personal information is restricted to authorised personnel and service providers who require the information to perform their responsibilities

We may retain information for longer where required by applicable law, government requirements, accounting requirements, dispute resolution, or other legitimate legal purposes.

5. Cookies & Tracking

kumbhindiakutir.com may use cookies and similar technologies to:

• Remember website preferences and booking-related information
• Improve website performance and user experience
• Understand website traffic and visitor behaviour
• Improve our services and website functionality
• Support relevant advertising or marketing activities through platforms such as Google, Facebook/Meta, or other advertising services, where applicable

You can disable cookies through your browser settings. However, disabling certain cookies may affect some website functionality or booking features.

6. Your Rights Under Applicable Data Protection Laws

Subject to applicable law and its conditions, you may have the right to:

1. Access: Request information about personal data held by us
2. Correction: Request correction or updating of inaccurate or incomplete personal information
3. Erasure: Request deletion of personal data where permitted under applicable law and where retention is no longer required
4. Grievance: Raise a complaint or concern regarding the handling or use of your personal data

To exercise applicable privacy rights or raise a data-related request, you may contact us using the contact details provided below.

Email: privacy@kumbhindiakutir.com

Please mention “Data Request – Kumbh Booking” in the subject line and provide sufficient information to help us identify your request.

7. Children’s Privacy

Kumbh India Kutir services are not specifically directed at children under 18.

Bookings involving minors should be made by their parent, legal guardian, or an authorised adult who is responsible for providing the required information and consent on their behalf.

8. Grievance Officer

For privacy-related concerns, grievances, or requests, you may contact:

• Organisation: Prayag Heritage Pvt. Ltd. / Kumbh India Kutir & Resort
• Email: privacy@kumbhindiakutir.com
• Address: 60D/1 Sardar Patel Marg, Civil Lines, Prayagraj – 211001
• Phone: +91 91963 41073

The Grievance Officer / designated contact person may be updated from time to time. Any updated details will be published on this website.

9. Changes to Policy

We may update this Privacy Policy from time to time to reflect changes in our accommodation services, website functionality, applicable laws, government requirements, or Kumbh Mela 2027 guidelines.

The updated version will always display the revised “Last Updated” date at the top of this page.

Continued use of kumbhindiakutir.com after any changes to this Privacy Policy means that you acknowledge the updated policy.

10. Contact Us

If you have any questions regarding this Privacy Policy, your personal information, or our data practices, please contact:

Kumbh India Kutir & Resort
Operated by: Prayag Heritage Pvt. Ltd.
Website: kumbhindiakutir.com
Email: privacy@kumbhindiakutir.com
Phone: +91 91963 41073